Fino Ways LLC (“we”, “us”, or “our”) provides algorithmic trading software licences and research subscriptions. This policy sets out how subscriptions may be cancelled and how refund requests are handled.
1. What you are purchasing
All plans are subscriptions to software licences and research services. Finoways does not manage client funds and does not take a share of trading outcomes. Access is provisioned to your account, and where applicable connected to your own brokerage account, once payment is received.
2. Cancellation
You may cancel your subscription at any time by writing to info@finoways.com or by calling +971 52 590 8185 during business hours. Please include the email address and plan name associated with your subscription. We will confirm your cancellation in writing.
Cancellation stops any further renewal of your subscription. Your access continues until the end of the billing period you have already paid for.
3. Refunds
Because access, software provisioning and broker connectivity are delivered at the start of each billing period, fees for a billing period that has already commenced are non-refundable once the service has been provisioned.
This does not affect any right you may have under the law of your own country. If you believe you have been charged in error, if the service was not provisioned to you, or if you were charged after cancelling, contact us and we will investigate and correct any billing error.
4. Billing errors and duplicate charges
If you are charged twice for the same billing period, or charged an amount that does not match the plan you selected, contact us with your receipt and we will refund the incorrect amount.
5. How to reach us
For any cancellation, refund or billing question, contact us before raising a dispute with your bank so that we have the opportunity to resolve it directly:
Email: info@finoways.com
Phone: +971 52 590 8185
Hours: Monday to Friday, 9:30 to 18:30 (GST)
Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
By subscribing to our services, you acknowledge and agree to this policy. Please also read our Risk Disclosure and Terms & Conditions.
